Refund policy

At our store, we are committed to ensuring your satisfaction with our smart home products. If you are not fully satisfied with your purchase, we are here to help with our hassle-free return and refund policy.

Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Products damaged due to misuse or improper handling.
  • Items marked as “final sale.”

Return Process

  1. Contact us at info@ocnrtech.com with your order details and reason for return.
  2. Our team will provide a return authorization and shipping instructions.
  3. Ship the product back using a trackable shipping method. Return shipping costs are the customer’s responsibility.

Refunds

  • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5-7 business days.

We aim to make your experience smooth and convenient. For further assistance, feel free to contact us.